![]() ![]() I suddenly remembered this happening to me at another time in my history with Walgreens, and just a few minutes ago, I read someone else's review that revealed that it seems to be a common problem of Walgreens. They gave me enough for five days, and I have to go back to get the rest. ![]() When I went to pick them up, the lukewarm employee told me one of the refills was only a partial refill because they'd run out of my medication. So I reluctantly had my refills filled by Walgreens today. They said that it was unfortunate that they'd had to close so suddenly, "leaving the staff high and dry, and hurting a lot of people." I asked if I could have my refills filled at their location, and she told me that unfortunately, some customers had tried that and Walgreens "threw a fit," saying that they should have the first chance to serve my pharmacy's former clients. My former pharmacy had two stores in my city, so I called the other one today. I cancelled the comment and vowed to find a better way to express my dissatisfaction. I went to write to Walgreens about my experience and when I finished I saw their caveat that my message would become their sole property, and that did it. (I think this might have been one reason why RiteAid had two pharmacists on duty.) When the pharmacist came back and released my prescriptions to the clerk, it was only 2 of the 3 remaining, and the clerk said that they didn't know when they would get the other medication. I had to wait about 20 minutes for my order because the pharmacist was giving a flu shot. When I arrived at the pharmacy, only the pharmacy clerk was there. It had already been almost a week since I picked up the first of four prescriptions. When I finally got the pharmacy clerk on the other end, she was hemming and hawing as she looked up my prescriptions. Both the voice of the automated speaker and the waiting music was grating on my ears. ![]() This is very challenging for a hearing impaired person like me. Walgreens has switched to an answering system where a bot asks you why you're calling and doesn't even repeat what you've said so you know they've interpreted you correctly. "For the pharmacy, press 1 For store hours, press 2 For press 3" and so on. Automated telephone answering is inherently obnoxious, but at least the RiteAid process was efficient. ![]()
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